Bells Intl. Home Products Customer Service FAQ Contact      
 
Customer Service

Ordering is fast and easy. Simply browse the selections, click on any product to receive additional details, make your selections, order directly on-line or call 1-800-822-8272 to place your order. If you have questions, our friendly sales representatives will be happy to assist you. All on-line orders will be confirmed.

Quantity Discounts

Quantity discounts apply and products can be ordered in larger quantities to receive additional per-unit savings.

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Customer Privacy Policy

All customer information is strictly confidential and will not be made available to outside parties or solicitors.

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Payment and Methods of Payment

Accepted Methods

Visa, MasterCard, American Express, Discover and company checks are accepted.

Make check or money order payable to:

Bells Direct. Sorry, no multiple checks.

IMPORTANT NOTICE ABOUT CREDIT CARD STATEMENTS

Credit card statements will reflect charges from "Bells Direct/Select".

Credit Terms

Credit terms are available. Net 30 days from invoice date. Call for details. P.O. number required for credit orders. Other acceptable methods of payment: company check, money order or credit card.

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Getting More Information

Information is available by calling our toll-free number: 1-800-822-8272, by sending a fax: 512-451-7657 or by sending an e-mail to: info@imprintmall.com

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Shipping, Insurance & Handling

We ship to locations anywhere in the world, but merchandise cannot be shipped to a post office box. Please include a street address with your order.

Shipping Methods

Unless otherwise requested, merchandise will be shipped UPS Ground or by an equivalent delivery method. Please call to inquire about Rush Service (additional charges may apply).

Shipping Charge Table

Shipping charges will apply as follows based on the amount of purchase:
Note: Residential shipments will require a $3.00 carrier surcharge.
Order Amt........................ Charge
$0-$10.00 ........................ $5.50
$10.01-$25.00 .................. $7.95
$25.01-$50.00 .................. $9.95
$50.01-$75.00 .................. $12.95
$75.01-$125.00 ................ $15.95

Orders Greather than $125:

Shipping will be added to your invoice based on weight to your shipping zip code. This is typically equal to 12% of the order total. Additional charges apply when shipping outside the continental U.S. and to APO/FPO addresses. Call 1-800-822-8272 for details.

Additional charges apply when shipping outside the Continental U.S. and to APO/FPO addresses. Call for details.

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Return Policy

If a delivered order is damaged or unsuitable, please call us immediately upon your receipt and inspection. Shipping and handling on returns will be paid by the customer.

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Production Time

Normal delivery time for product orders is 7-10 business days, plus shipping. If needed, call to see if Rush Service is available on your selections. Additional charges will apply.

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Prices

Prices listed are per unit and reflect quantity discounts. Items are priced with a one-color imprint in one location unless otherwise noted. Prices subject to change without notice. Call to verify current prices.

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Minimums

Prices reflect an order based on the minimum quantities listed. If needed, call to find out if less than minimum quantities are available on specific items and to be informed of any additional charges.

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Overruns/Underrun

In accordance with factory policies, customers may be billed for a 10% overrun or underrun on factory drop-shipped items.

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Imprints

Unless otherwise noted, prices are based on one custom design or logo in one standard color imprinted in one location. Call for information and charges on additional colors, PMS color matching or imprinting in additional locations.

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Artwork Requirements & Submission

We cannot accept faxed, printed art or logos used on web sites. Supply camera-ready artwork of your logo or imprint with your order. Camera-ready artwork is a high resolution (600 dpi) professionally produced laser output or a digital file. (See Digital Artwork File Requirements below.) Please call if you need further information on supplying camera-ready art, or to get information on conditions and additional charges for production, re-sizing or manipulation of artwork by our internal graphics department.

Digital Artwork File Requirements

We cannot accept low-resolution logos or images from web pages! Images found on websites are 72 dpi. This means we cannot accept anything saved as a GIF, JPG, BMP, PNG, DOC, XLS. Only true lineart or vector art will work saved as an EPS, AI or PDF. Saving a JPG or GIF, etc. as one of these file types will not work as it does not convert the file properly. Printing technology requires an image with a minimum resolution of 600 dpi for a clean imprint. For the best results we recommend submitting a vector eps (encapsulated post script file) created using an illustration program such as Adobe Illustrator. An easy way to tell in Adobe Illustrator, zoom in on the art work. If it becomes pixelated and blurry, it is bitmap art and will not work. If it is crisp and clean, it is vector art and is ready to go! Please call 1-800-822-8272 if you need further information on supplying camera-ready art.

Submitting Your Digital Files

If your files are 3.0 megabytes or less, you may submit them via e-mail to: art@imprintmall.com. Please include your name, company name, phone number, and order number or PO#. If your files are larger than 3.0 megabytes, please call 1-800-822-8272 for additional electronic delivery options.

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Colors and Featured Designs

Colors and imprints displayed here are approximations only. Actual colors may vary based on manufacturers and printing methods.

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Personalization Set-up Charges

There is a set-up charge for imprinting items with your custom logo or personalization. Charges vary and are listed with the pricing section for each individual product.

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Copyright & Usage Notice

All graphics and logos displayed on this site are service-marked or copyrighted and are protected creative properties of Bells International, its subsidiaries and the program sponsor.

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