Customer Service
Ordering is fast and easy. Simply browse the selections, click on any product to receive additional details, make your selections, order directly on-line or call 1-800-822-1923 to place your order. If you have questions, our friendly sales representatives will be happy to assist you. All on-line orders will be confirmed.
Quantity Discounts
Quantity discounts apply and products can be ordered in larger quantities to receive additional per-unit savings.
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Customer Privacy Policy
All customer information is strictly confidential and will not be made available
to outside parties or solicitors.
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Payment and Methods of Payment
Accepted Methods
Visa, MasterCard, American Express, Discover and company checks are accepted.
Make check or money order payable to:
Bells Direct. Sorry, no multiple checks.
IMPORTANT NOTICE ABOUT CREDIT CARD STATEMENTS
Credit card statements will reflect charges from "Bells
Direct/Select".
Credit Terms
Credit terms are available. Net 30 days from invoice date. Call for details.
P.O. number required for credit orders. Other acceptable methods of payment:
company check, money order or credit card.
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Getting More Information
Information is available by calling our toll-free number: 1-800-822-1923, by
sending a fax: 512-451-7657 or by sending an e-mail to: info@imprintmall.com
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Shipping, Insurance & Handling
We ship to locations anywhere in the world, but merchandise cannot be shipped
to a post office box. Please include a street address with your order.
Shipping Methods
Unless otherwise requested, merchandise will be shipped UPS Ground or by an
equivalent delivery method. Please call to inquire about Rush Service (additional
charges may apply).
Shipping Charge Table
Shipping charges will apply as follows based on the amount of purchase:
Note: Residential shipments will require a $3.00 carrier surcharge.
Order Amt........................ Charge
$0-$10.00 ........................ $4.95
$10.01-$25.00 .................. $7.50
$25.01-$50.00 .................. $9.95
$50.01-$75.00 .................. $12.95
$75.01-$150.00 ................ $15.95
Orders Greather than $150:
Shipping will be added to your invoice based on weight to your shipping zip
code. This is typically equal to 12% of the order total. Additional charges
apply when shipping outside the continental U.S. and to APO/FPO addresses.
Call 1-800-822-1923 for details.
Additional charges apply when shipping outside the Continental U.S. and to
APO/FPO addresses. Call for details.
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Guarantees & Return Policy
All items are backed by a limited 30-day money-back guarantee of satisfaction. If a
delivered order is damaged or unsuitable, please call us immediately upon
your receipt and inspection. Shipping and handling on returns will be paid
by the customer.
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Production Time
Normal delivery time for product orders is 3-5 weeks. If needed, call to see
if Rush Service is available on your selections. Additional charges will
apply.
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Prices
Prices listed are per unit and reflect quantity discounts. Items are priced
with a one-color imprint in one location unless otherwise noted. Prices subject
to change without notice. Call to verify current prices.
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Minimums
Prices reflect an order based on the minimum quantities listed. If needed,
call to find out if less than minimum quantities are available on specific
items and to be informed of any additional charges.
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Overruns/Underrun
In accordance with factory policies, customers may be billed for a 10% overrun
or underrun on factory drop-shipped items.
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Imprints
Unless otherwise noted, prices are based on one custom design or logo in one
standard color imprinted in one location. Call for information and charges
on additional colors, PMS color matching or imprinting in additional locations.
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Artwork Requirements & Submission
Supply camera-ready artwork of your logo or imprint with your order. Camera-ready
artwork is a high resolution (600 dpi) professionally produced laser output
or a digital file. (See Digital Artwork File Requirements below.) We cannot
accept faxes or photocopies. Please call if you need further information
on supplying camera-ready art, or to get information on conditions and additional
charges for production, re-sizing or manipulation of artwork by our internal
graphics department.
Digital Artwork File Requirements
We cannot accept low-resolution logos or images from web pages! Images found
on websites are 72 dpi. This means we cannot accept anything saved as a GIF, JPG, BMP, PNG, DOC, XLS. Only true lineart or vector art will work saved as an EPS, AI or PDF. You cannot simply save a JPG or GIF, etc. as one of these file types either. Printing technology requires an image with a minimum
resolution of 600 dpi for a clean imprint. For the best results we recommend
submitting a vector eps (encapsulated post script file) created using an
illustration program such as Adobe Illustrator. An easy way to tell, zoom in on the art work. If it becomes pixelated and blurry, it is bitmap art and will not work. If it is crisp and clean, it is vector art and is ready to go! Please call 1-800-822-1923 if you need further
information on supplying camera-ready art.
Submitting Your Digital Files
If your files are 3.0 megabytes or less, you may submit them via e-mail to: art@imprintmall.com. Please include your name, company name, and phone number.
If your files are larger than 3.0 megabytes, please call 1-800-822-1923 for additional electronic delivery options.
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Colors and Featured Designs
Colors and imprints displayed here are approximations only. Actual colors may
vary based on manufacturers and printing methods.
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Personalization Set-up Charges
There is a set-up charge for imprinting items with your custom logo or personalization.
Charges vary and are listed with the pricing section for each individual
product.
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Copyright & Usage Notice
All graphics and logos displayed on this site are service-marked or copyrighted
and are protected creative properties of Bells International, its subsidiaries
and the program sponsor.
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